SBA FAQ

By Alek / March 28, 2020 / 0 Comments
Useful links: SBA training Mosaic TTEC University Oracle Kronos SBA FAQs

Remote Agent LILO Tracking

By Eduardo / April 28, 2020 / 0 Comments
Purpose To provide instructions to remote agents on creating tickets using the Log In Log Out (LILO) self-service ticket creation system. LILO is used when agents self-resolve an issue in less than 30 minutes of downtime. Self-resolve issue instances may...

How to set the boost for Microphone

By Eduardo / April 28, 2020 / 0 Comments
Click on the Start Menu. Select Your Project Name folder. Click on Application folder. Click on Sound Settings from the list. Click on the Recording tab. Select the Microphone from the list. Then, click on Properties. Click on Levels tab...

Requirements – @Home WorkBooth

By Alek / April 27, 2017 / 0 Comments
https://vimeo.com/259726395   If your system does not meet the minimum requirements or work correctly with WorkBooth systems, we may recommend that you purchase additional equipment. Our technical group will attempt to recommend other solutions prior to suggesting a piece of...

Initial System Assessment

By Alek / May 2, 2017 / 0 Comments
https://vimeo.com/425182356/1dd33379fa A. Installing Initial System Assessment Click on the Download ISA button to install and launch the Initial System Assessment (ISA). After clicking on the download button, look at the bottom of the window and when it finishes downloading, click on the ISASetup.exe file to begin the...

Suggested Headsets

By Eduardo / July 21, 2017 / 0 Comments
TTEC Headset Purchase Information As a TTEC @Home Associate, you are required to have a compatible USB headset and to successfully complete system compatibility as part of the selection and hiring process. TTEC has identified compatible headsets that are listed...

What to do if I failed the ISA Initial system assessment test?

By Alek / April 15, 2020 / 0 Comments
For details on our system requirements, please visit @Home WorkBooth Requirements Memory: Upgrade your Memory RAM CPU (Cores, logical processor or speed): Changing the CPU (processor) on a computer might not be easy or even possible depending on your computer...

Rapid Readiness Test

By Alek / April 14, 2020 / 0 Comments
A. Installing Rapid Readiness Test After clicking on the download button, look at the bottom of the window and when it finishes downloading, click on the RRTSetup.exe file to begin the installation. On the welcome screen, click on the Next...