System Validation Tool

By Eduardo / July 15, 2020 / 0 Comments
A. Purpose To provide the steps to download and launch Secure Remote Worker (SRW) Validation Tool onto any Windows computer (whether it is BYOD or TTEC provided). B. Download and launch SRW Validation Tool Click on the Thinscale Vaidation Tool...

Secure Remote Worker – Get your network ready

By Eduardo / July 15, 2020 / 0 Comments
Purpose Guide you through basic changes necessary to get your home network ready to work with our Secure Remote Worker environment. It will guide you through potential changes to your network configuration, personal VPN software and software firewalls. Secure Remote...

Windows 10 update settings

By Eduardo / July 15, 2020 / 0 Comments
TTEC Secure Remote Worker requires that your PC be fully patched with the latest Windows security updates and bug fixes, hereafter referred to as "required updates". Windows 10 offers a number of choices for when and how to obtain the...

Installation of Secure Remote Worker (SRW) Client

By Eduardo / July 15, 2020 / 0 Comments
Get SRW Installation File (Client Specific) Open the a browser (Edge, Firefox or Chrome) and supply the link you were provided with [Link will be provided for your project]. Paste the provided link into the Address Bar and press the...

PingID – App Only

By Eduardo / July 15, 2020 / 0 Comments
TTEC uses PingID as our multi-factor authentication partner. During your TCI, we will utilize PindID to fully setup the Secure Remote Worker environment. It's a 3-step process. To do prior to your TCI: a. Install the PingID app on your...

PingID – Registration

By Eduardo / July 15, 2020 / 0 Comments
TTEC uses PingID as our multi-factor authentication partner. During your TCI, we will utilize PindID to fully setup the Secure Remote Worker environment. It's a 3-step process. To do prior to your TCI: a. Install the PingID app on your...

SBA FAQ

By Alek / March 28, 2020 / 0 Comments
Useful links: SBA training Mosaic TTEC University Oracle Kronos SBA FAQs

Remote Agent LILO Tracking

By Eduardo / April 28, 2020 / 0 Comments
Purpose To provide instructions to remote agents on creating tickets using the Log In Log Out (LILO) self-service ticket creation system. LILO is used when agents self-resolve an issue in less than 30 minutes of downtime. Self-resolve issue instances may...