A. Purpose To provide the steps to download and launch Secure Remote Worker (SRW) Validation Tool onto any Windows computer (whether it is BYOD or TTEC provided). B. Download and launch SRW Validation Tool Click on the Thinscale Vaidation Tool...
Purpose Guide you through basic changes necessary to get your home network ready to work with our Secure Remote Worker environment. It will guide you through potential changes to your network configuration, personal VPN software and software firewalls. Secure Remote...
TTEC Secure Remote Worker requires that your PC be fully patched with the latest Windows security updates and bug fixes, hereafter referred to as "required updates". Windows 10 offers a number of choices for when and how to obtain the...
Get SRW Installation File (Client Specific) Open the a browser (Edge, Firefox or Chrome) and supply the link you were provided with [Link will be provided for your project]. Paste the provided link into the Address Bar and press the...
TTEC uses PingID as our multi-factor authentication partner. During your TCI, we will utilize PindID to fully setup the Secure Remote Worker environment. It's a 3-step process. To do prior to your TCI: a. Install the PingID app on your...
By Eduardo / April 28, 2020 / 0 Comments
Purpose To provide instructions to remote agents on creating tickets using the Log In Log Out (LILO) self-service ticket creation system. LILO is used when agents self-resolve an issue in less than 30 minutes of downtime. Self-resolve issue instances may...
Pidgin Configuration – Migration6
Pidgin, remove avatar picture (buddy icon)3
Pidgin, how to install and configure0
Pidgin, how to launch and login0
Pidgin, how to search for buddies41
Install all required Workbooth Applications1
Removing installed Workbooth components4
How to Log into Humanify3
Install and Configure CXone Softphone0
Install/update SIP phone
July 15, 2020
System Validation ToolJuly 15, 2020
Secure Remote Worker – Get your network readyJuly 15, 2020
Windows 10 update settingsJuly 15, 2020
Installation of Secure Remote Worker (SRW) ClientJuly 15, 2020
PingID – App OnlyJuly 15, 2020
PingID – RegistrationMarch 28, 2020
SBA FAQApril 28, 2020
Remote Agent LILO TrackingApril 28, 2020
How to set the boost for MicrophoneApril 27, 2017
Requirements – @Home WorkBooth