Requirements – @Home WorkBooth

If your system does not meet the minimum requirements or work correctly with TeleTech systems, we may recommend that you purchase additional equipment. Our technical group will attempt to recommend other solutions prior to suggesting a piece of hardware be purchased.

In the event that additional hardware is required, purchasing the equipment will be the sole responsibility of the user.

In addition, if you have a general question – please visit the Applicants FAQ.

Applicants for @Home need to meet the following minimum system requirements and be able to pass all subsequent system assessments to TeleTech’s satisfaction.

 

PC Requirements


Hardware

Minimum Requirements to pass ISA (Initial System Assesment):


Component Minimum Requirements Recommended
Computer Type
  • Intel or AMD PC
  • NOT MAC or TABLET

  • Intel or AMD PC
  • NOT MAC or TABLET

RAM
  • 4.0 GB installed memory
  • 3.0 GB available/usable

  • 8.0 GB installed memory
  • 7.2 GB available/usable

Processor Speed
  • CPU cores: 2 with a speed of 1.8 GHz
  • or CPU cores: 4 with a speed of 1.6 GHz

  • 3.0 GHz
  • CPU cores: 4

Number of threads
  • 2

  • 8

Hard drive
  • 4 GB free on C:\ drive for TeleTech applications

  • 30 GB free on C:\ drive for TeleTech applications
  • SSD or hybrid SSD drive
USB Ports
  • 2 free ports
  • 2 free ports
Monitor
  • 17 inches or larger, supporting a resolution of 1024 x 768, with a 32-bit display adapter
  • Not dual monitor supported
  • Dual monitor only supported on specific projects based on higher system requirements to meet performance

  • 20-22 inches or larger, supporting a resolution of 1920 x 1080, with a 32-bit display adapter
  • Not dual monitor supported
  • Dual monitor only supported on specific projects based on higher system requirements to meet performance

Sound Options:
  • Standard full duplex on-board sound system
  • VoIP USB Headset that support Skype and/or Cisco – USB 2.0

Options:
  • VoIP Business class USB Headset. USB 3.0 that support Skype and/or Cisco

 

Supported Operating Systems

Your PC hardware must support the minimum requirements specified by your Operating System.
All supported Windows Operating Systems must be Genuine and Licensed copies with the latest Service Pack, patches and updates installed;

  • Windows 8.1 (Home/Pro)
  • Windows 10 (Home/Pro)

 

Unsupported Operating Systems

  • Windows Preview/Enterprise/Education (any version)
  • Windows 1.01 – 3.51
  • Windows 95, 98, 2000, 2003
  • Windows ME, Vista, XP
  • Windows 7
  • Windows 8
  • Windows 10 Insider Preview

 

Additionally, any operating system other than Microsoft Windows for PC is completely unsupported;

  • Windows Mobile (any version)
  • Chrome OS
  • Android (any version)
  • iOS (any version)
  • Linux (any version)
  • OSX (any version)
  • Unix (any version)
  • etc…

 

Headsets

If a headset is required by a project, any USB headset that works in Windows should work with WorkBooth.

Some considerations while purchasing a headset;

  • Comfort – You may have to wear this headset all day
  • Mute Button – WorkBooth provides a mute button on the phone
  • Volume Control Buttons – WorkBooth provides volume control on the phone

 

Security


Supported Antispyware / Antivirus

Applicants need to have one of the following Antivirus / Antispyware software loaded on their PC:

For Windows 8.1 and Windows 10:

Also note:

  • The above list is subject to change due to unforeseen vendor Antivirus / Antispyware updates
  • All virus / spyware definitions must be no older than 7 days
  • Only 1 Antivirus / Antispyware should be installed and enabled on the PC at a time

 

Firewall

Applicants need to have the following Firewall software enabled on their PC:

Software


Malware

Applicants must ensure that no Malware is installed or running on their PC.
See Scan for Malware section for instructions and suggestions for detecting and removing Malware.
Malware can include:

  • Viruses
  • Worms
  • Trojan horses
  • Rootkits
  • Keyloggers
  • Spyware
  • Adware

For more information on Malware, see our Documentation.

Unsupported Software

TeleTech does not allow users to run WorkBooth within a virtual machine, and will notify users if they fail to meet this requirement.
All users must ensure that they are not running any virtualization software before starting the WorkBooth, including;

  • Parallels
  • Oracle VM
  • QEMU
  • VirtualBox
  • Virtual PC
  • Xen
  • INTEGRITY
  • VMWare (VMWare Viewer is required)
  • etc…

 

Supported Web Browsers

 

  • Microsoft Internet Explorer® 11.x (Windows 7, Windows 8.1 and Wndows 10)

 

Unsupported Web Browsers

 

  • Microsoft Internet Explorer 4.x – 10.x
  • Microsoft Edge Browser

 

Internet Connection Requirements


Supported Connection Types

 

  • hard wired (Ethernet)
  • Broadband connections:
    • DSL (aDSL,sDSL,vDSL,DryLoop)
    • Fiber (FTTN/FTTLA,FTTC/FTTK,FTTE/FTTZ,FTTP,FTTH,FTTD)
    • Cable

 

Unauthorized Connection Types

 

  • BPL (Broadband over Power Line)
  • PoE (Power over Ethernet)
  • Dial-Up (Phone and Modem, PSTN)
  • wireless (Wi-Fi)
  • Broadband Wireless connections:
    • Satellite
    • Microwave, Radio, WiMAX (line of sight)
    • 3G, 4G, LTE (cellular)

 

Connection Speed

Your download and upload connection speed must comply with the requirements below to be eligible for projects with TeleTech@Home

Connection Speed Download (Mbps) Upload (Mbps) Technically Compatible Projects
High 30 and above 3 and above Eligible for all current projects with TeleTech@Home
Medium 15 up to 29 1.5 up to 2.9 Eligible for most projects with TeleTech@Home, but currently not compatible for projects requiring a high connection speed.
Low 3 up to 14 .5 up to 1.4 Eligible for projects that require low speed, but currently not compatible for projects requiring a medium or high connection speed.
Failed <3 < .5 Not Technically compatible for any programs.

 

Stability

In order to work from home, your internet service must be 99.99% stable. In addition, we also have the following requirements for latency and packet loss:

      • Network Latency: 120ms when testing to a Denver, CO server is the maximum allowable latency. Faster is obviously better. If the fastest you can get is 120ms, consider upgrading your connection
      • Packet Loss: Maximum allowable packet loss is 0%

 

Telephone Service Requirements


No telephone service is required for most projects (TeleTech utilizes your internet for internal VoIP).

If a project requires a phone service the agent will be informed upon hiring.
VoIP telephony (Skype, Vonage, magicJack, etc) is completely UNSUPPORTED.
Additionally the phone service must meet the following requirements;

    1. POTS/PSTN/Landline (Plain Old Telephone Service)
      1. All telephone service features disabled:
        • Call Waiting
        • Call Forwarding
        • Voice Mail
        • Call Blocking
        • Anonymous Call Blocking
        • etc.
      2. If used with DSL (aDSL, sDSL, vDSL):
        • Use an RJ11 splitter to split off the phone line BEFORE the modem
        • Use a DSL Filter (microfilter) on the phone line AFTER the splitter
        • Use an additional phone line if technical issues arise
    2. Cable Digital Phone Service
      1. All telephone service features disabled:
        • Call Waiting
        • Call Forwarding
        • Voice Mail
        • Call Blocking
        • Anonymous Call Blocking
        • etc.

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