Eduardo has written 49 articles

Suggested Headsets

TTEC Headset Purchase Information As a TTEC @Home Associate, you are required to have a compatible USB headset and to successfully complete system compatibility as part of the selection and hiring process. TTEC has identified compatible headsets that are listed in the document below. Due to wide variations in agent system hardware and configurations TTEC…

How to register in Staples Business Advantage website

A. Purpose The aim of this document is to give the basic guidelines to register, set up password and access to buy your USB drive and Headset needed for At Home Agents. To make purchases using TTEC’s specially-discounted pricing for your home office needs, you will need to register for your own account with StaplesAdvantage.com.…

Removing installed Workbooth components

Workbooth installs some software on your system during the loading process which is required to work in Workbooth. To remove all of the components manually,  follow these steps: AudioURTSetup ISASetup LaunchSipSetup LaunchVDISetup ProjMsgSetup Workbooth_SIP_Win32_3.5.5.54_73858 URTExpressSetup VMware-Horizon-View-Client-x86-3.1.0-2085634 or VMware-Horizon-View-Client-x86_64-3.1.0-2085634o WBLauncherSetup Do any of these… Double-click on the saved installed files (if they were saved to your system). Access…

Go To Work with Auto Update Tool

Purpose This feature will ease deployments/updates to @Home users without user interaction while logging into work. Outstanding updates will be displayed to users with a progress bar and updates deployed automatically. This will improve the agent login process.   Download and Install Auto Update Tool (AUT) Please follow these steps: Click on the Download AUTupdate button to install…