Eduardo has written 61 articles

Remote Agent LILO Tracking

Purpose To provide instructions to remote agents on creating tickets using the Log In Log Out (LILO) self-service ticket creation system. LILO is used when agents self-resolve an issue in less than 30 minutes of downtime. Self-resolve issue instances may include but are not limited to: All intermittent audio issues Rebooting their system to improve…

Suggested Headsets

TTEC Headset Purchase Information As a TTEC @Home Associate, you are required to have a compatible USB headset and to successfully complete system compatibility as part of the selection and hiring process. TTEC has identified compatible headsets that are listed in the document below. Due to wide variations in agent system hardware and configurations TTEC…

Removing installed Workbooth components

Workbooth installs some software on your system during the loading process which is required to work in Workbooth. To remove all of the components manually,  follow these steps: AudioURTSetup ISASetup LaunchSipSetup LaunchVDISetup ProjMsgSetup Workbooth_SIP_Win32_3.5.5.54_73858 URTExpressSetup VMware-Horizon-View-Client-x86-3.1.0-2085634 or VMware-Horizon-View-Client-x86_64-3.1.0-2085634o WBLauncherSetup Do any of these… Double-click on the saved installed files (if they were saved to your system). Access…