Purpose To provide instructions to remote agents on creating tickets using the Log In Log Out (LILO) self-service ticket creation system. LILO is used when agents self-resolve an issue in less than 30 minutes of downtime. Self-resolve issue instances may include but are not limited to: All intermittent audio issues Rebooting their system to improve…
Click on the Start Menu. Select Your Project Name folder. Click on Application folder. Click on Sound Settings from the list. Click on the Recording tab. Select the Microphone from the list. Then, click on Properties. Click on Levels tab and find the Microphone Boost. Now slide the bar to 24.0 dB and adjust the…
TTEC Headset Purchase Information As a TTEC @Home Associate, you are required to have a compatible USB headset and to successfully complete system compatibility as part of the selection and hiring process. TTEC has identified compatible headsets that are listed in the document below. Due to wide variations in agent system hardware and configurations TTEC…
If you completed these steps, you are ready for your TCI experience.
A. Installing Employee Readiness Test for SRW After clicking on the download button, look at the bottom of the window and when it finishes downloading, click on the ERTSetup-SRW.exe file to begin the installation. You may get a message from User Account Control (UAC), click on the Yes button to allow it. On the welcome…
A. Kingston Solid State Drive + Sabrent SSD USB Adapter See how to assemble your SSD and the USB adapter. You don’t need to format your SSD at this time. Connect the adapter to the SSD. Ensure that is tightly connected. Now, insert the USB connector to your computer. B. Kingston Solid State Drive…
To remove it, follow these steps: Go to ►Accounts ►your account ►Edit Account. Buddy icon set in your account, please remove it. Click on the Remove button [1}. Next, uncheck Use the buddy icon for this account [2]. Lastly, click Save.
Workbooth installs some software on your system during the loading process which is required to work in Workbooth. To remove all of the components manually, follow these steps: AudioURTSetup ISASetup LaunchSipSetup LaunchVDISetup ProjMsgSetup Workbooth_SIP_Win32_3.5.5.54_73858 URTExpressSetup VMware-Horizon-View-Client-x86-3.1.0-2085634 or VMware-Horizon-View-Client-x86_64-3.1.0-2085634o WBLauncherSetup Do any of these… Double-click on the saved installed files (if they were saved to your system). Access…
How to log in and configure Humanify Scenario A. First time you ever open Google Chrome Browser. When you open the Google Chrome browser, notice that on the upper right corner you have this icon in yellow. Click on it and select New extension added (Agent Desktop Chrome Extension). Next, click on Enable Extension…