Clean Up Your Network
From time to time, you need to clean boot your home network and computer. It is recommended you do this if you notice your internet starts running slow or if you are experiencing long connection times to websites.
Author: Eduardo
Eduardo has written 59 articles
Suggested Headsets
TTEC Headset Purchase Information As a TTEC @Home Associate, you are required to have a compatible USB headset and to successfully complete system compatibility as part of the selection and hiring process. TTEC has identified compatible headsets that are listed in the document below. Due to wide variations in agent system hardware and configurations TTEC…
What to do before my first day with TTEC
If you completed these steps, you are ready for your TCI experience.
How to assemble the SSD drive and the adapter
A. Kingston Solid State Drive + Sabrent SSD USB Adapter See how to assemble your SSD and the USB adapter. You don’t need to format your SSD at this time. Connect the adapter to the SSD. Ensure that is tightly connected. Now, insert the USB connector to your computer. B. Kingston Solid State Drive…
Updating AUT
A. Purpose On January 31st, 2019 10pm MT, Workbooth will start warning to update the version. This needs to be completed before February 5th, 2019 10pm MT, otherwise you won’t be able to access Workbooth. B. Enforcing via ESOD We will be scanning users’ systems to see if they have latest version or not. CheckPoint…
Removing installed Workbooth components
Workbooth installs some software on your system during the loading process which is required to work in Workbooth. To remove all of the components manually, follow these steps: AudioURTSetup ISASetup LaunchSipSetup LaunchVDISetup ProjMsgSetup Workbooth_SIP_Win32_3.5.5.54_73858 URTExpressSetup VMware-Horizon-View-Client-x86-3.1.0-2085634 or VMware-Horizon-View-Client-x86_64-3.1.0-2085634o WBLauncherSetup Do any of these… Double-click on the saved installed files (if they were saved to your system). Access…
How to Log into Humanify
How to log in and configure Humanify Scenario A. First time you ever open Google Chrome Browser. When you open the Google Chrome browser, notice that on the upper right corner you have this icon in yellow. Click on it and select New extension added (Agent Desktop Chrome Extension). Next, click on Enable Extension…
Install the VMWare Horizon Client
Click on this link to download VMWare Horizon Client: After clicking on the download button, look in the yellow ribbon and click on the Run button. You may get a message from User Account Control (UAC), click on the Yes button to allow it. Next, click on the Yes button. To agree to the Privacy…
Cannot log into VMware Horizon
If you have an error message, such as: No VMware available Unauthorized Any other error message Do the following: Close the VMware . Wait a moment. Try VMware Auto again. If you get an error message, then: Close VMware again. Wait a moment. Try VMware manual. Username: Your NT Login [a] Password: Your NT Password [b]…
Install and Configure CXone Softphone
A. Installing CXone softphone After clicking on the download button, look in the yellow ribbon and click on the Run button. On the Welcome screen, click on the Next button. Check the box to accept the terms in the License Agreement. Then, click on the Next button. Click on the Install button. If you have the User…