TTEC Headset Purchase Information As a TTEC @Home Associate, you are required to have a compatible USB headset and to successfully complete system compatibility as part of the selection and hiring process. TTEC has identified compatible headsets that are listed in the document below. Due to wide variations in agent system hardware and configurations TTEC…
Purpose The aim of these documents is to give the basic guidelines to register, set up password, access, how to navigate and purchase of your USB drive and Headset needed for At Home Agents. To make purchases using TTEC’s specially-discounted pricing for your home office needs, you will need to register for your own account…
A. Purpose The aim of this document is to give the basic guidelines to register, set up password and access to buy your USB drive and Headset needed for At Home Agents. To make purchases using TTEC’s specially-discounted pricing for your home office needs, you will need to register for your own account with StaplesAdvantage.com.…
A. Purpose The aim of this document is to give the basic guidelines on how to navigate and purchase of your USB drive and Headset needed for At Home Agents. To make purchases using TTEC’s specially-discounted pricing for your home office needs, you will need to register for your own account with StaplesAdvantage.com. B. How…
Workbooth installs some software on your system during the loading process which is required to work in Workbooth. To remove all of the components manually, follow these steps: AudioURTSetup ISASetup LaunchSipSetup LaunchVDISetup ProjMsgSetup Workbooth_SIP_Win32_3.5.5.54_73858 URTExpressSetup VMware-Horizon-View-Client-x86-3.1.0-2085634 or VMware-Horizon-View-Client-x86_64-3.1.0-2085634o WBLauncherSetup Do any of these… Double-click on the saved installed files (if they were saved to your system). Access…
Purpose This feature will ease deployments/updates to @Home users without user interaction while logging into work. Outstanding updates will be displayed to users with a progress bar and updates deployed automatically. This will improve the agent login process. Download and Install Auto Update Tool (AUT) Please follow these steps: Click on the Download AUTupdate button to install…
Click on this link to download SIP phone: Look in the yellow ribbon and click on the Run button. If you have the User Account Control (UAC) message, click on the Yes button to allow it. Click on the OK button. Preparing to install… Click on the Next button. Click on the checkbox to accept…
Click on this link to download VMWare Horizon Client: After clicking on the download button, look in the yellow ribbon and click on the Run button. You may get a message from User Account Control (UAC), click on the Yes button to allow it. Next, click on the Yes button. To agree to the Privacy…
If you have an error message, such as: No VMware available Unauthorized Any other error message Do the following: Close the VMware . Wait a moment. Try VMware Auto again. If you get an error message, then: Close VMware again. Wait a moment. Try VMware manual. Username: Your NT Login [a] Password: Your NT Password [b]…
Having the Softphone window opened (Cisco, SIP, Bria or any other brand), exit the application properly. a) For SIP: b) For Cisco: And lastly, click on the Avaya Equinox link that appears in Native Applications Section.