14 articles WorkBooth Applications

Removing installed Workbooth components

Workbooth installs some software on your system during the loading process which is required to work in Workbooth. To remove all of the components manually,  follow these steps: AudioURTSetup ISASetup LaunchSipSetup LaunchVDISetup ProjMsgSetup Workbooth_SIP_Win32_3.5.5.54_73858 URTExpressSetup VMware-Horizon-View-Client-x86-3.1.0-2085634 or VMware-Horizon-View-Client-x86_64-3.1.0-2085634o WBLauncherSetup Do any of these… Double-click on the saved installed files (if they were saved to your system). Access…

Go To Work with Auto Update Tool

Purpose This feature will ease deployments/updates to @Home users without user interaction while logging into work. Outstanding updates will be displayed to users with a progress bar and updates deployed automatically. This will improve the agent login process.   Download and Install Auto Update Tool (AUT) Please follow these steps: Click on the Download AUTupdate button to install…

Setting Up Your Avaya Equinox Software

A. Downloading and Saving the Security Certificate Let’s begin with downloading and installing the certificate. You will be prompted to sign into Portal Office, use your Office 365 credentials, then press the Next button. Sign in with your account and press the Sign in button.  Click on the down arrow from the Save button and select Save As.…

Install and Configure Cisco IP Communicator

Setting up Cisco IP Communicator To install it, let’s begin with these steps: Download Cisco IP Communicator Setup and save it on the Desktop. . To begin the installation, right-click on the downloaded CiscoIPCommunicatorSetup.exe file and run it as administrator. . If you have a message from User Account Control, click Yes to allow it. . On…

Install and configure inContact softphone

A. GEO Trust CA certificate installation First, click on the Download GEO Certificate button. Once it finishes, double click on the GEO.cer file to begin the installation of the Certifcate. Click on the Install Certificate button. The option “Current User” is already selected. Click on the Next button. ”Automatically select the certificate store based on the type…