New Hire FAQ

New Hire

To prepare your system to launch WorkBooth perform the following steps. If you require detailed instructions, visit Self-Help.
Confirm your PC meets the Minimum Requirements
Update your Antivirus software and virus definitions and scan for viruses and Malware
Ensure your PC is not infected with Malware
Run Windows Update tool and install all required updates

Category: New Hire

If you experience this error message in Secure WorkSpace:

This program is not allowed
While the requested application is permitted by your security policy, other processes connected with the application are not. This may result in program instability.
File: (name of program)

It means that you have software running on your PC that is not permitted to run inside WorkBooth. In some cases this error can be ignored. To attempt to resolve this error message:

  1. If you can close the message and continue working, then simply ignore it.
  2. Update your Antivirus and Antispyware rules.
  3. Scan your PC for viruses and Spyware.
  4. Request Technical Assistance from ASD (At Home Service Desk) and provide as many details as possible
Category: New Hire

To exit Secure Workspace:

  1. From the Windows Start menu, select Close Secure Workspace. A confirmation and reminder to save open files will appear.
  2. Click “Yes, Close it now” to continue closing Secure Workspace
Category: New Hire

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