Tech Check-in (TCI) FAQ

TCI is the process in which agents call into a meeting with ASD on booting up and testing TTEC systems and tools.

After completing pre-TCI requirements, agents must contact ASD to complete all TCI Requirements.

  • Computer/USB check.
  • Boot TTEC2Go stick.
  • Log in to TTEC systems/tools.
  • Boot to regular desktop.
  • Agents should be paid for any time spent with ASD completing TCI Requirements listed above.
  • Agents should not be paid for completing any task (with or without ASD support) not listed under TCI Requirements, such as:
    • Personal Equipment Repair or Restoration (PERR).
    • Windows updates.
    • Building/re-building USB sticks.
    • ASD troubleshooting on any of the above.
  • No, Windows updates are a pre-TCI task and are considered a pre-requisite to begin working with TTEC.
  • No, building the USB stick is a pre-TCI task and is considered a pre-requisite to begin working with TTEC.
  • No, any time spent on personal equipment repair and/or restoration is considered non-paid as agents are required to keep their PC up to specifications to gain and maintain employment.
  • If troubleshooting pertained to a PERR or pre-TCI task, it is non-compensable.
  • Agents are only compensated for time spent completing TCI Requirements.
  • Agents are not compensated for time spent completing PERR tasks or pre-TCI requirements.
  • If agents join a TCI extension call with ASD, agents are compensated for time spent working on TCI Requirements.
  • Agents are not compensated for time spent completing PERR tasks or pre-TCI requirements.
  • It depends on current status of stick – check with your trainer who will check with ASD.

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