@Home 3.0 – Did you forget your password?

Note: Use this if you forgot your password or if you just want to change it.

In the event that you just forget your password or want to change it, follow these steps:

  1. Open the website: myapps.microsoft.com.
  2. Select Use another account.
  3. Click Can’t access you account?.
  4. Click Work or school account.
  5. To get back into your account:
    • Enter your email address (example: firstname.lastname@ttec.com).
    • On the next field, enter the characters in the picture or the words in the audio.
    • Click Next.
  6. To get back into your account, please choose the first contact method we should use for verification. You have three options to choose from:
    • Text my mobile phone.
    • Call my mobile phone.
    • Answer my security questions.
  7. As an example, select Answer my security questions.
    Type the answer for each one of the three security questions  you have chosen, then click on the Next button.
  8. And lastly:
    • Enter the new password.
    • Confirm the new password.
    • Click on the Finish button.


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