Set up Multi-Factor Authentication (MFA)

A. Purpose

To set up your first and second authentication methods using the website:

B. Methods

You need to set up two methods for authentication.

  1. Open the browser and go to the website:
  2. Type in you email address using this format: Then, click Next.
  3. Taking you to your organization’s sign-in page…
  4. On the next screen, ensure that your email address is correct, type your TTEC system password (or NT password) and click Sign in.
  5. Click Yes.
  6. Now, to simplify your daily access to Workbooth, let’s set up your security information. Click on the Choose security info link.
  7. Change the first and second methods but in this order:
    • Second method. Select Security questions.
    • First method. Select Phone.
    • Click Close.
  8. Next step is to set up your phone number. Click on the Set up button.
  9. Setting up your phone:
    • Select your country.
    • Enter your phone number (smartphone).
    • Select Text me a code.
    • Click Next.
  10. To verify your phone, you will be receiving a code to your mobile phone. Enter the number and click Done.
  11. Now, to set up your Security questions. Click on the Set up button.
  12. Setting up Security Questions:
    • Select 3 of the available questions.
    • Type their respective answers.
    • Click Done.
  13. You have properly set the Phone and Security Questions!. Click Done.
  14. And lastly, click on your name and sign out. You can close the window browser.


Eduardo has written 60 articles

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