TT2Go @Home 3.0 – Installing the USB Drive (for Windows 10)

A. Purpose

The aim of this document is to provide basic guidelines on how to download, install and configure the USB Drive with the TeleTech® Windows to Go Operating System (TT2Go @Home 3.0).

B. Before you begin

  • Windows 7 cannot be used, only Windows 8.1 64-bit and Windows 10 64-bit.
  • To have the USB Drive (3.0 or 3.1).
  • USB ports on your computer and your internet speed may play an important role (the whole process may take from 20 minutes to more than 2 hours).
  • Have your computer ready with the latest windows update.
  • Close all programs.

I M P O R T A N T !
Make sure all USB drives or any other USB devices are removed (except keyboard and mouse).


C. Downloading the image

  1. Insert the USB Drive in a USB port.
    • Unplug the headset.
    • Do not put the USB Drive into a USB Hub.
    • USB 3.0 would be ideal, preferable on the opposite side of the keyboard and mouse.


  2. Open Internet Explorer browser.
  3. Copy or Type this link to get the image (case sensitive):
  4. Click on the Run button.
    It may take several minutes to download, depending on your computer and your internet speed.



D. Installing the image

To begin with the installation of the image, insert the USB drive and do the following:
      1. Once the downloading is completed, close any window you have open.
      2. If you have a message from User Account Control (UAC), click on the Yes button to allow it.
      3. When you have this screen, it may more than minutes, depending on your computer and your internet speed…Azure03
      4. Enter your Oracle ID and press the Enter key.Azure04
        NOTE: If you are a new hire and you don’t know your Oracle ID, please refer to the Welcome and/or Reminder email.
      5. Now the Warning message that appears reads: “This Next Step Will Erase All Data from the drive displayed!” (below will be the actual name of the USB drive).
    I M P O R T A N T !
    Make sure the USB drive is the only device plugged in. Failure to do this step could result in losing your important data.
      1. Type Y and press the Enter key or just press the Enterkey.
      2. You may have another Warning message like this.
        Type Y and press the Enter key or just press the Enterkey.Azure06
      3. This stage of the process may vary in time depending on your USB ports (3.0 is much faster than 2.0), the processor and your internet speed.
    I M P O R T A N T !
    Please don’t close nor interrupt the process.
    1. Those two windows with with white background can be closed too.Azure08
Once completed the 100%, the window will close and no other message will appear.

Eduardo has written 49 articles

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