Error entering my Security PIN (Enrolment Failed)

If you are having an error or the ‘Enrolment Failed’ message when entering your security PIN, you may be experiencing one of the following issues:

  1. The Security PIN is being entered wrong.
    • Try at least 3 times
  2. The Security PIN has already been used to download a certificate.
    • A Security PIN can only be used to download one certificate. You will require a new Security PIN.

 

Contact ASD.
Use our → Chat  , so they can give you one.

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