Renewing a Security Certificate

Please follow the steps carefully to install a certificate using Workbooth:

  1. Open Internet Explorer (by clicking on the icon).
  2. Click on the Gear icon (located on the top right of the browser just under the red ‘X’) or if you have the Menu Bar showing on your browser, you can click on the Tools button.
  3. Click on the Internet Options menu -> Content Tab -> Certificates button.
  4. Click on the Remove button to delete the old certificates (starting with USDEN) in the Personal Tab, then click on the Close button.
  5. A certificate prompt will open asking: “You cannot decrypt data encrypted using the certificates. Do you want to delete the certificates?” Click  on the Yes button.
  6. After that, the highlighted certificate(s) will be removed.
  7. You can remove more than one certificate at a time. If you have certificates that shows ‘DO.NOT.TRUST’, remove them also as they are potentially malware.
  8. Once you have all the Workbooth certs removed. Click on your Start/Windows Button.
  9. Type cert in the search box. ‘WB Certification’ should appear as one of the options.
  10. Click on it to load the cert tool. Wait for it to load at least a minute, if by chance it does not appear, try to minimize open browsers as it may be hidden behind it or look for the WorkBooth icon on the task bar then click on it.
  11. The ‘Credential Process Step’ prompt will appear. Login using your NT Username.
    • Oracle Number – Used for new employees
    • First Name and Last Name – Used for old employees
    • Domain is Workbooth (not case sensitive)


  12. The Install Certificate Step prompt will open asking for your Security PIN.
  13. This was sent to you in a separate email.
    Please note that the PIN is case sensitive (enter the PIN carefully)

    Once the PIN is entered, click on the Install certificate button. A box will pop up stating the certificate was successfully installed.
  14. Click on the OK button. A web page will then launch with the header Test Succeeded!You may now close that page and the web browser.

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