TT2Go – Installing the USB Drive (for Windows 8.1)

A. Purpose

The aim of this document is to provide basic guidelines on how to download, install and configure the USB Drive with the TeleTech® Windows to Go Operating System (TT2Go).

B. Before you begin


  • Windows 7 cannot be used, only Windows 8.1 64-bit and Windows 10 64-bit.
  • To have the USB Drive (3.0 or 3.1).
  • USB ports on your computer and your internet speed may play an important role (the whole process may take from 20 minutes to more than 2 hours).
  • Have your computer ready with the latest windows update.
  • Close all programs.
  • I M P O R T A N T !

    Make sure all USB drives or any other USB devices are removed (except keyboard and mouse).

    C. Downloading the image


    1. Insert the USB Drive in a USB port.
      • Unplug the headset.
      • Do not put the USB Drive into a USB Hub.
      • USB 3.0 would be ideal, preferable on the opposite side of the keyboard and mouse.

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    2. Open Internet Explorer browser.
    3. Copy or Type this link to get the image (case sensitive):
    4. Click on the Save button and select Save as.
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      It may take several minutes to download, depending on your computer and your internet speed.
    5. Save it on the Desktop.

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    6. Wait until it is 100% downloaded, then just close the Internet Explorer or the browser you are using.
      We will work from the icon saved on the Desktop.
      NOTE Do not click on the Run button.

     

    D. Installing the image


    To begin with the installation of the image, insert the USB drive and do the following:
          1. Once the downloading is completed, close any windows you have open, and double-click to start the installer (TT2Go.exe executable file) from the Desktop.
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          2. If you have a message from User Account Control (UAC), click on the Yes button to allow it.
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          3. Extracting the file…
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          4. An additional step (for Windows 8.1) is required after extracting the file.
            I M P O R T A N T : Please, do not close the black background window!
              • To open File Explorer, press Win + E keys.
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            • Open the drive C:. Next, open the folder Teletech and lastly open the folder TT2Go.
            • Right-click on the file setup.bat to run it as administrator.

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          5. When you have this screen, it may take more than 15 minutes, depending on your computer and your internet speed… 171003-33ttg
          6. Enter your Oracle ID and press the Enter key.
            NOTE: If you are a new hire and you don’t know your Oracle ID, please enter only the digits of your Applicant Username (i.e. WB11111111, this was included in your job offer mail).

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          7. Now the message that appears reads: “This will erase all data on disk 1…” (before the actual name of the USB Drive).
            I M P O R T A N T !
            Make sure the USB Drive is the only device plugged in. Failure to do this step could result in losing your important data.

            Type Y and press the Enter key or just press the Enterkey.
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          8. You may have another Warning message like this.
            Type Y and press the Enter key or just press the Enterkey.
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          9. This stage of the process may vary in time depending on your USB ports (3.0 is much faster than 2.0), the processor and your internet speed.
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          10. When it reaches the 97%, it will take more time to finish, so you won’t see the percentage number increasing.
            I M P O R T A N T !
            Please don’t close nor interrupt the process.

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          11. Now you get this window, do the following:
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            • To open File Explorer, press Win + E keys.
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                • Open the drive C:. Then, Open the folder Teletech.

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                • Open the folder Boot.

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                • Right-click on the file boot.bat to run it as administrator.
                • Once finished, return to the previous screen (the one with green characters) so the USB creation process can be completed.

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          12. If you have a message from User Account Control (UAC), click on the Yes button to allow it.
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          13. Wait until this window closes by itself or you may press CTRL+ C keys and return to the previous screen.
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          14. On this window, press any key to continue. It is very important that you do not exit out the window..
            I M P O R T A N T !
            Do not exit out the window!

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          • E. Warning


            After all these steps are done, S T O P and wait for instructions.

             

           

Eduardo has written 27 articles

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