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ASD is available 24×7 to support you; however this Self-Help section can help you resolve the most common issues and will guide you step by step through the process.

Please check these articles before contacting ASD.

Did you use the Search feature to find a related article to the issue you are experiencing?

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For Associates like you, these are the most common issues you can resolve:

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Microsoft releases monthly updates for windows the second Tuesday of every month. It is vitally important and your responsibility to have you machine current with all patches and updates before your assigned shift. Agents who are unable to login due to failure to update windows will be coded as unexcused for the time taken to get the update installed.

Workbooth will check and verify during the normal scan process that you have windows updates installed. If during the scan process Workbooth recognizes that all updates are not installed on your machine you will receive a Warning message. Please select continue anyway to log into Workbooth.

Please note that if you receive one of the warning messages, it means your windows needs to be updated and, you need to update your windows outside of your shift at your earliest convenience. For more assistance with updating your windows please reference the following Link: Run Windows Update.

If updates are stuck, following the steps in the link above will let you know if the updates are up to date.

We are asking agents to keep their computers on overnight at least once every 2 weeks to allow time for your PC to automatically run Windows updates. Please allot ample time (1-2hrs) since updates takes time to complete. You should disconnect/logout of Workbooth but stay in the TT2Go desktop/environment where your Go To Work application is located. Be sure to leave the USB drive connected. After getting the windows updates on the TT2Go drive, it may prompt for a reboot. Please reboot and do not turn off your computer, then wait for the updates to finish installing. Once the updates are completed, you should turn off the computer by going to
START → Power Button → Shut down.

We fully expect that you will have these updates “patches” installed before the start of any assigned shift. Agents who are unable to login due to failure to update windows will be coded as unexcused for the time taken to get the Windows update installed.

If you have questions or concerns, please contact ASD either by Phone 877-205-8879 or by Chat Request assistance.

Thank you.

Restarting your system resolves many issues. See these articles:

 

There are several ways on how to disable or enable the wireless adapter from a laptop.

If you forgot your password or want to change it, go to this page:


Remember:

  • AD: Is the Active Directory username used to log into Worbooth (same for NT).
  • Oracle: Is your Employee ID.

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If you are having this error, do the following indicated in this page:

 

This job aid is applicable to any Windows Update. Simply search the exact KB article and follow the same steps to download and install.

It is important that users install all recommended optional and important windows updates with the exception of Bing Toolbar and Bing Desktop.


 
After selecting the Certificate, you get the error.

  • Press the F5 key to refresh the page.
  •  

    • Press the F5 key to solve the problem.
    • If that does not resolve it, clear the Internet Explorer history (See the page: Clear your internet browser).

    Page is blank (no tools under this section).

    180905-01swsnativeappsinblank

    • Exit out of Secure Workspace, close Internet Explorer window and try again.
    • If it does not work, clear the cache and also clear your Internet Explorer browser ( see the article: Clear your internet browser ).

     

    If you have an error message, such as:

    • No VMware available
    • Unauthorized
    • Any other error message

    Follow these steps: Cannot log into VMware Horizon

    Here are a few important reminders, after you have successfully migrated over the TT2Go USB Drive.

    Follow these directions only if you cannot boot from the USB stick.

    The TTHomeUser has a default password that is set to expire within 42 days.

    A user must change the password BEFORE it expires or on the day it expires when it gives the user the to reset it.

    Some computers, when you shut down, go into hiberation mode, not actually shutting down.
    Before you insert or remove your USB device you need to make sure it is shut down.

    Follow these steps to properly log out of VMware and Secure Workspace.

    Some computers, when you shut down, go into hiberation mode, not actually shutting down.
    Before you insert or remove your USB device you need to make sure it is shut down.


    I still need help as I wasn’t able to resolve the issue.

    Please click on the Chat button located on the upper right corner of the window .