TCI is the process in which agents call into a meeting with ASD on booting up and testing TTEC systems and tools. After completing pre-TCI requirements, agents must contact ASD to complete all TCI Requirements. Computer/USB check. Boot TTEC2Go stick. Log in to TTEC systems/tools. Boot to regular desktop.
Attend Meet and Greet (M&G). Complete windows update.
Agents should be paid for any time spent with ASD completing TCI Requirements listed above. Agents should not be paid for completing any task (with or without ASD support) not listed under TCI Requirements, such as: Personal Equipment Repair or Restoration (PERR). Windows updates. Building/re-building USB sticks. ASD troubleshooting on any of the above.
No, Windows updates are a pre-TCI task and are considered a pre-requisite to begin working with TTEC.
No, building the USB stick is a pre-TCI task and is considered a pre-requisite to begin working with TTEC.
No, any time spent on personal equipment repair and/or restoration is considered non-paid as agents are required to keep their PC up to specifications to gain and maintain employment.
If troubleshooting pertained to a PERR or pre-TCI task, it is non-compensable.
Agents are only compensated for time spent completing TCI Requirements. Agents are not compensated for time spent completing PERR tasks or pre-TCI requirements.
If agents join a TCI extension call with ASD, agents are compensated for time spent working on TCI Requirements. Agents are not compensated for time spent completing PERR tasks or pre-TCI requirements.
It depends on current status of stick – check with your trainer who will check with ASD.