What is Tech Check-in (TCI)?

TCI is the process in which agents call into a meeting with ASD on booting up and testing TTEC systems and tools. After completing pre-TCI requirements, agents must contact ASD to complete all TCI Requirements. Computer/USB check. Boot TTEC2Go stick. Log in to TTEC systems/tools. Boot to regular desktop.

What are the TCI pay requirements?

Agents should be paid for any time spent with ASD completing TCI Requirements listed above. Agents should not be paid for completing any task (with or without ASD support) not listed under TCI Requirements, such as: Personal Equipment Repair or Restoration (PERR). Windows updates. Building/re-building USB sticks. ASD troubleshooting on any of the above.