If you are a Pidgin Chat user, it’s important to understand that the you should NOT use a buddy icon (avatar picture) under your account in Pidgin.
This is not a feature that is supported by TTEC and can cause multiple issues for users across all programs.
If you add a buddy icon to your Pidgin account, your account will be blocked and steps will need to be taken to have the icon removed.
To remove it, follow these steps:
- Go to ►Accounts ►your account ►Edit Account.
- Buddy icon set in your account, please remove it.
- Click on the Remove button [1}. Next, uncheck Use the buddy icon for this account .
- Lastly, click Save.