Setting Up Your Avaya Equinox Software

A. Downloading and Saving the Security Certificate

Let’s begin with downloading and installing the certificate.

Click to download the security certificate file.

  1. You will be prompted to sign into Portal Office, use your Office 365 credentials, then press the Next button.
  2. Sign in with your account and press the Sign in button. 180201-03insseccer
  3. Click on the down arrow from the Save button and select Save As.
  4. Save the file TeleTechSMGRRootCADec16.pem to the Desktop (this option makes it easy to find the file later).


B. Installing the Security Certificate

  1. From the Internet Explorer browser, click on the  gear icon and select Internet options.
  2. Go to the tab Content and click on the Certificates button.
  3. Click on the tab Trusted Root Certification Authorities and next, click on the Import button.
  4. The Certificate Import Wizard begins, click on the Next button.
  5. Click on the Browse button.
  6. Go to the Desktop and from the type of files, select All files.
  7. Select the certificate and click on the Open button.
  8. Click on the Next button.
  9. Click on the Next button.
  10. Now, click on the Finish button.
  11. The import was successful. Click on the OK button.
  12. Close the window.
  13. And lastly, close the window.


C. Installing the Software

Click to download the Avaya Equinox software.

  1. Click on the Run button.
  2. If you have a message of User Account Control (UAC), click on the Yes button to allow it.
  3. Follow these steps:
    • Click on the Next button.
    • Select the License Agreement check box, and then click on the Next button.
    • A complete setup is recommended by default. Click on the Next button.
    • It installs the software to the default folder. Click on the Next button.
    • English is the default language. If you wish the software to display in another language, click the drop-down arrow, and select the preferred language. Then, click on the Next button.
    • Click on the Install button.
    • If you see this window, close all the Internet Explorer windows you may have and click on the Retry button.
    • And lastly, click on the Finish button.


D. Setting Up Your Software

Performing Directed Software Autoconfiguration

If the Information Technology organization successfully pushed the software to your computer, the software’s settings should also be automatically configured for you. If the push or autoconfiguration is unsuccessful, you can use a web address to autoconfigure your software settings.

  1. Click on the gear icon  gear-icon01.
  2. Click on the Use Web Address command.
  3. In the URL field, outside of the Ttec network, paste or type
  4. Click on the Next button (It automatically configures your software settings).
When you first run the software, you will be prompted to sign in with your seven-digit corporate telephone extension.
  • Do not enter any spaces or dashes in the telephone number field.
  • Your default password is the same as your extension number.
  • Enter your extension and password in the respective fields, and then click the Next button to begin using your software.

E. Turning Off the Auto Start/Login Feature

To avoid conflict using the Avaya Equinox in Secure Workspace, it is mandatory to disable Auto Start/Login feature.

Please follow these steps:

  1. Click on the gear icon gear-icon01.
  2. From the User Preferences menu, select General.
  3. Turn off Auto Start/Login[a] and click on the Done[b] button.

Eduardo has written 68 articles

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